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Sales Hotline: 01963 362746

Trading Terms

Owner-ship of rights.

All rights, including copyright, in this website are owned by or licensed to Kellys Wedding World. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Ordering From Kellys Wedding World:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 3-5 days. Whilst most items will be dispatched within working days on occasion an item maybe out of stock, after dispatch all orders are sent via royal mail first class post, unless prior arrangements have been made for an alternative. Please allow 2-3 days for delivery within the UK, 5-7 days for Europe and 7-14 days Rest of World, after dispatch notification. Orders required urgently or for a specific date please contact our customer service on 01963 362746, prior to purchase.

Payment:

We accept payment by telephone orders, Cash, Cheques (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. If Paying by cheque,please make it payable to 'Mrs J Kelly' and send to: Kellys Wedding World, 13 Grosvenor Road, Stalbridge, Dorset. DT10 2PL. 

Packaging:

At Kellys Wedding World, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at £2.95 for orders less than £10.00.  All orders above £10.00 postage is free. The postage cost per item should be shown along side the item description, if it is not, please email Kellys Wedding World for a quote. Items mailed within the UK will normally be sent first class delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Kellys Wedding World reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Kellys Wedding World reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. Refunds will be processed within 7 working days of reciept of return or cancellation.

Kellys Wedding World, 13 Grosvenor Rd, Stalbridge, Dorset, DT10 2pl . Tel. 01963 362746 


FREE UK postage on all orders over £10.00


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