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Sales Hotline: 01963 362746

Frequently Asked Questions

 

Frequently Asked Questions

Q.  What is the best before date on you Chocolate Foiled Hearts, Sugared Almonds, Dragees or Mini Heart Dragees?

A.  All of our chocolate foiled hearts will have a best before date of at least 9 months possibly longer.  All of our sugared almonds, dragees and mini heart dragees will have a minimum of 18 months best before date.  Feel free to contact us for specific item information.

 

 

Q.  What are our customer services contact details?

A.  Contact: Julia Kelly  Email: [email protected]  Tel: 01963 362746

 

 

Q.  Who should I make a cheque payable to?

A.  Please make cheques payable to 'Mrs J Kelly'.

 

 

Q.  Is your confectionery suitable for vegetarians or vegans?

A.  All of our confectionery is suitable for vegetarians but not for vegans.

 

Q.  Is your confectionary suitable for nut allergy suffers?

A.  Our confectionary may contain traces of nuts.

 

 

Q.  How do you post UK orders?

A.  Most orders will come boxed using Royal Mail 1st class delivery.  Heavy or costly orders maybe sent where a signature is required.  Feel free to contact us regarding your specific order.

Q. Do you offer samples of your products?

A. We do not offer a free sample service, you are able to purchase one of each of our boxes, please note that if you do decide to purchase a selection of samples these orders may take longer then our usual dispatch guidelines.


Q.  Can you supply boxes ready made or decorated as shown in picture?

A.  All of our wedding favour boxes are supplied DIY flat packed ready for you to easily make yourself (no glue required).  Favour decorations are not included with boxes but can also be purchased on website.  If you require specific favour decoration not listed on our site please contact us for help.  


Q. I need my order urgently?

We currently have a 3-5 working day dispatch on all orders with uk postage please allow 2-3 days for estimated delivery thereafter. If you need your item before this please contact our customer services on 01963 362746, where we can advise alternatives for your specific order.


FREE UK postage on all orders over £10.00


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